Frequently Asked Questions
More about our services & balloons
WHAT REGIONS DO YOU SERVE?
- Celebrar Events is based in the Duluth Area and we service surrounding areas that include Gwinnett, Cobb, Dekalb, Fulton & Greater Atlanta Area.
DO YOU HAVE AN ORDER MINIMUM?
- Yes! For Delivery orders a minimum of $100 is required. Full installations require a $300 minimum. Anything less can be fully constructed as Grab & Go pick-up option (see Grab & Go page).
WILL YOU DELIVER & INSTALL AT MY EVENT?
- If you are meeting our $300 installation minimum- we would be happy to deliver and install at your event. Install time will depend on your event start time and venue availability.
HOW MUCH DOES BALLOON DECOR COST?
- Our custom decor pricing varies on the design, complexity, length, personalizations, and delivery & installation. Our balloons are priced per foot (not liner feet) starting at $25 per foot.
Delivery Fee is an additional $5 per mile from our shop in Duluth 30096 to your event address.
Installation Fee is 20% of your order subtotal.
WHAT IS A GRAB & GO GARLAND?
- Our Grab & Go garlands are pre-inflated and fully constructed balloon garlands that are a perfect budget-friendly alternative that still bring a POP of color to your event. You choose your length, colors, and any add-ons and we'll get to work creating it for you. You pick-up in Duluth and you hang at your party. Grab & Go garlands will include instructions, and the hooks & hanging materials you will need. We are also available by phone if you have any additional questions. We pride ourselves in making this as easy as possible for you.
This is our top selling item & preferred by our DIY Moms.
WHEN & WHERE CAN I PICK UP MY GRAB & GO item?
- Grab & Go items are available for pick-up at our shop in Duluth (near Satellite Blvd & Beaver Ruin Rd). Exact address and email reminders will be sent to you after placing your order.
You may pre-order your item(s) up to 4 hours in advance & pick-up same day, if needed. Pick-up windows are Monday-Thursday 9am-5pm, Fridays 9am-3pm, and Saturdays 9am-12pm. You can also schedule your pick-up up to 3 days in advance of your event date.
HOW LONG DO YOUR BALLOONS LAST?
- Celebrar Events uses only the highest quality balloons and materials, however, some may pop or deflate sooner than anticipated. We cannot guarantee your balloons will last once they have been delivered or picked up. Environmental factors including weather, children, pets, heat, cold, and debris can put the balloons at risk. We do treat our Jumbo balloons with hi float which will extend the floating time of your balloon longer than helium alone.
Air-filled indoor balloons could potentially last a few weeks if kept indoors (no guarantee) and if kept away from direct heat and sunlight.
We will ensure that anything we pop during delivery or setup be replaced.
HOW LONG IN ADVANCE DO I NEED TO BOOK?
- Custom work does take lots of time to plan and execute so sooner is better! We suggest at least two weeks in advance to better secure our services and to give us time to gather all the materials needed for your installation. You can secure us for your event date & time for a $200 deposit, if you still need time figuring out your decor needs. Otherwise, if you are ready to move forward with your decor selection, a 50% deposit is due to secure and the other 50% is due one week before your event date.
MY EVENT IS IN LESS THAN A WEEK- CAN YOU HELP ME?
- We will do our best! We may have to make some tweaks in your design depending on the balloons we have available or resort to a Grab & Go/Delivery option if we are already booked. Last minute booking may also be subject to a rush booking fee.
HOW LONG DO INSTALLS USUALLY TAKE?
- Install time varies and is based on the size and scale of the design. Most of our inflating is done ahead of time and we do as much prep-work as possible to maximize our efficiency. We strive for 1 hour whenever possible.
WHAT KIND OF BALLOONS DO YOU USE?
- We only work with high quality latex balloons and foil mylar balloons. Our latex balloons are natural rubber and are 100% biodegradable. Please dispose properly as they can be harmful to pets, animals, and children. Please be responsible and do not release into the air.
WHAT DO YOU USE TO INSTALL YOUR BALLOON GARLANDS?
- Our preferred method is to look for existing anchor points or structures to hang at your event. If there is no existing anchor point, then we will use removable 3M command hooks to secure your balloon garland in place. We also offer free-standing balloon garlands to avoid attaching to a wall, if needed. These are available for installations and require a $50 security deposit. You will need to return to our shop within three days of your event or we may also pick-up, if needed.
WHAT IS YOUR CANCELLATION POLICY?
- For Custom Installations
If you need to reschedule your booking, you must do so at least 1 week in advance prior to your event date and we are happy to apply your deposit to future bookings. Cancellations less than one week from your event date are no longer eligible for rescheduling. Deposits are non-refundable.
For Grab & Go Orders or Deliveries
If you need to reschedule, you must do so at least 1 week prior to the pick-up/delivery date.
I'M READY, I'M READY! HOW DO I BOOK?
- Let's make some magic!
